Apply for a Permit

The following permits will be accepted using the new system:

• Building
• Plumbing
• Septic
• Sign
• Pool Enclosure
• Demolition
• Conditional

To get started with Cloudpermit, you need to first Create an Account. 

Note: you will need an email address to use the system.

1. Go to the Cloudpermit site
2. Click on “CREATE  NOW” found under the Register for an account column.
3. Provide your email address.
4. Cloudpermit will send an email to the address you have provided.
5. Open the email and complete the registration process.
   Note: this email is only valid for 24 hours.

The next time you visit the site, you’ll login using your email and password.

Help resources:

• Cloudpermit has created instructional videos walking you through the process, step-by-step
• Getting Starting with Cloudpermit: A step-by-step walk through from login to submitting your first application

Register for your Cloudpermit Account here

Watch Cloudpermit How to Submit a Building Permit Application Video

Login to Cloudpermit.

1. Click the “Apply for a Permit” button in the upper right-hand corner.
2. Create a New Project, and give it a name. Some combination of your address and the project type might
   be a good way to keep track if you’ll be applying for multiple permits (for example - 123 Park Avenue - Basement Development). Then select NEXT
3. Provide the Location where the work will be taking place. Ensure to change to the applicable municipality (drop-down menu). You can then type in your address, street or roll number, OR you can find your property on the map. Once you have the correct location (it appears under the map), select NEXT
4. Select the Application Type and Category appropriate for your project. Most of the categories are self-explanatory, but note that you would select “accessory structures” for smaller structures like sheds and detached garages. Then select NEXT
5. At this point, you’ll see a Summary. Check if the information is accurate. If you need to make changes, use the “Back” button. If everything is correct, select CREATE APPLICATION.

Help resources:

• Cloudpermit has created instructional videos walking you through the process, step-by-step
• Getting Starting with Cloudpermit: A step-by-step walk through from login to submitting your first application

Once you have submitted your application, it will appear in the Cloudpermit dashboard.

To find out more information about a specific permit application, simply find the permit and select OPEN WORKSPACE. The permit workspace will open where you can view the current step of the application, upload attachments, and view messages about the application. 

Applicable permit fees will be displayed in the permit workspace.  

Help resource:

• Cloudpermit video: How to send a message through Cloudpermit

Once a permit has been issued, a notification will be sent to all parties associated with the application. A copy of the permit can be downloaded in the permit workspace. 

Applicants, builders and other parties part of an application can request an inspection through Cloudpermit.

1. Open the permit workspace you wish to request an inspection for, and scroll down to the Inspections tab and select REQUEST AN INSPECTION for the type of inspection you wish to request. Note: many inspection types may show up for a permit so be sure to select the correct type. 
2. Select the date and time slot you wish the inspection to occur. 
3. You may also input notes for the inspector
4. Finalize your inspection request by clicking CREATE INSPECTION REQUEST

Help resource:

• Cloudpermit video: How to request an inspection 

For all technical related questions related directly to Cloudpermit please visit their support portal or use the chat box on your application page to speak directly with staff. 

Help resources:

• Cloudpermit has created instructional videos walking you through the process, step-by-step
• Getting Starting with Cloudpermit: A step-by-step walk through from login to submitting your first application

You can pay your building permit online using Visa, MasterCard, or Visa Debit. 

You will need the following information:

• Your building permit number (obtained from the Building Department)
• The amount you wish to pay
• Your credit card

Please note that there is a convenience fee that is collected and paid to USTI Canada for using the online payment system. You will also need to register for an account if it is your first time using the system.